FAQ

Contact us at support@solvemir.com with your order number as soon as possible. If your order hasn't been dispatched, we'll do our best to cancel it. Once an order has shipped, cancellation may no longer be possible.

Contact us straight away with your order number and the correct address. We can usually update it before the order ships, but not after.

Check your spam folder first — confirmations sometimes land there. If it's not there, message us and we'll look it up for you.

We ship worldwide.

Most orders arrive within 7–15 business days, depending on the product and your location. Estimated delivery times are shown at checkout.

Shipping costs are displayed at checkout before you complete your order.

Yes. As soon as your parcel ships, you'll receive a tracking link by email. You can also use the Track Your Order page at any time.

Items are sometimes sent from different warehouses, so they may arrive on different days. Everything you ordered is still on its way.

You have 15 days from delivery to request a return. Items must be unused and in their original packaging.

Return shipping is covered by the customer, unless the item arrived damaged or the wrong product was sent — in that case we cover it.

Once we receive and check your return, we'll email you a confirmation and issue the refund to your original payment method. Bank processing usually takes a few business days.

Email us at support@solvemir.com with your order number and what you'd like to return. We'll review the request and send you return instructions.

Specifications, materials and dimensions are listed on each product page, below the images.

If an item arrives faulty or damaged, contact us within 15 days with photos and we'll arrange the appropriate solution.